Schedule of Notices Sent By the Library

Schedule of Notices Sent By the Library

There are multiple ways that Ferndale Area District Library helps you keep track of your library account status. By keeping your contact information updated with library staff, we will be able to better serve you. 

 

Please note: While FADL makes every attempt to follow this schedule of notifications, each individual is responsible for their own account, regardless of whether we are able to reach you through these methods.

 

  • Online – log into your library account from FADL Website: https://catalog.tln.lib.mi.us/?section=myaccount&page=accountSettings&tab=accountSummary (you will need your library card number and PIN)
  • Automated phone system -renew and review account info at 888-672-8983 (you will need your library card number and PIN)
  • Speak to Circulation Staff – visit us during business hours or call 248-546-2504 

 

Schedule of Notices Sent By the Library

 

  • Card Expiration Reminder – Email – 30 days before your card expires
  • Due Date Courtesy Reminder – Email, Text Message or Automated Phone Call- 3 days before item is due
  • Hold Item Notification – Email, Text Message or Automated Phone Call – Day of item arrival
  • Item Overdue Notice – Email, Text Message or Automated Phone Call – 7 days after item was due
  • Assumed Lost Item Notification  – Email or Paper Mailer – 21 days after item was due

 

Schedule of Notices from Unique Management Services – Collection Agency

 

  • 1st collection letter – Item is 42 days overdue or $20 in fees have been held for 51 days 
  • 1st phone call – 21 days after first letter is sent if account has not been settled in full
  • 2nd collection letter -42 days after first letter has been sent if account has not been settled in full
  • 2nd phone call – 65 days after first letter has been sent if account has not been settled in full
  • 3rd collection letter – 90 days after first letter has been sent if account has not been settled in full
  • 4th collection letter – 120 days after first letter has been sent if account has not been settled in full
  • Final phone call – 150 days after account has been referred to UMS

 

There are several automated systems in place to notify you of important account information:

 

Email Preferred Method/Most informative method

If you provide us with your email address at the Circulation Desk, you will receive the following email reminders:

 

*Hold item notification – you will receive an email when an item you placed a hold on is available for you

*Card Expiration Reminder – you will receive an email 30 days before your library card expires, reminding you to stop in the library with your valid ID to update your card

*Due Date Courtesy Reminder – you will receive an email 3 days before your item is due, reminding you to either return it or if possible renew it

*Item Overdue Notice – you will receive an email 7 days after an item is due to remind you to return it

 

Phone

If you provide us with your phone number at the Circulation Desk, you will receive the following phone reminders:

 

*Hold item notification – you will receive an automated phone call when an item you placed on hold is available for you

*Item Overdue Notice – you will receive a call 7 days after an items is due to remind you to return it

 

*Collections Notification – If an item you have checked out is overdue by 42 days your account will be sent to a third-party collection agency that we contract with, Unique Management Services. When your account is sent to collections, you will be billed for a $10 referral fee. This represents a fee that FADL had to pay to have the account turned over to UMS. You can still return the overdue item, and the fine associated with the item will revert to the daily fine amount or the item’s maximum fee (whichever is less). However, all fines and fees, including the referral fee, must be paid in full before the account will be unblocked.

 

Additionally, if you carry a $20.00 or higher balance on your library card for more than 51 days, your account will also be sent to Unique Management Services and a $10.00 referral fee will be assessed.

 

Text

If you provide us with your mobile phone number and phone carrier, you will receive the following notices:

*Hold item notification – you will receive a text when an item you placed a hold on is available for you

*Due Date Courtesy Reminder – you will receive a text 3 days before your item is due, reminding you to either return it or if possible renew it

*Item Overdue Notice – you will receive an email 7 days after an item is due to remind you to return it

 

Paper Notices

Some notices will arrive via US Mail. 

 

*Assumed Lost Item Notification – If an item you have checked out is overdue by 21 days, you will receive a paper notice (even if email or phone number has been provided) informing you that the item has reached “assumed lost” status. This means that you are being billed for the item. However, if you return the item, the bill will revert to an overdue fee which has a maximum value that is less than the item’s value. 

     *Maximum Overdue Fees for Ferndale Items

          -Books: $5.00

           -CDs: $5.00

           -Audiobooks: $5.00

            -DVDs: $15.00

 

*Collections Notification – If an item you have checked out is overdue by 42 days your account will be sent to a third-party collection agency that we contract with, Unique Management Services. When your account is sent to collections, you will be billed for a $10 referral fee. This represents a fee that FADL had to pay to have the account turned over to UMS. You can still return the overdue item, and the fine associated with the item will revert to the daily fine amount or the item’s maximum fee. However, all fines and fees, including the referral fee, must be paid in full before the account will be unblocked.

 

Additionally, if you carry a $20.00 or higher balance on your library card for more than 51 days, your account will also be sent to Unique Management Services and a $10.00 referral fee will be assessed.